Return Policy

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Return Timeframe

You have 30 days from the date of delivery to initiate a return for eligible products. The return must be initiated within this timeframe, and we must receive the returned item within a reasonable period after return authorization is granted.

The return period begins on the date you receive the product, not the purchase date. For items delivered in multiple shipments, the return period begins from the date of the last delivery.

Return Conditions

To be eligible for return, products must meet the following conditions:

  • Items must be unused and in their original condition
  • Products must be in their original packaging with all tags and labels attached
  • Items must not show signs of wear, damage, or alteration
  • All original accessories, documentation, and components must be included
  • Products must not have been installed, cut, or modified in any way
  • Items must be returned within the specified return timeframe

All returned items are subject to inspection upon receipt. Items that do not meet these conditions may be refused or subject to a restocking fee.

Return Shipping Costs

Return shipping costs are handled as follows:

  • Customer responsibility: Standard returns are the customer's responsibility, including shipping costs
  • Company responsibility: We cover return shipping costs in the following cases:
    • Defective or damaged products received
    • Wrong item shipped by us
    • Items that do not match the product description
    • Shipping errors made by Chiphronuashrone

We recommend using a trackable shipping method and insuring the package for its full value. We are not responsible for items lost or damaged during return shipping if you choose an uninsured shipping method.

Return Process

To initiate a return, follow these steps:

  1. Contact us: Email us at clientsY3mxs9K1m or use our contact page within the return timeframe
  2. Provide information: Include your order number, the items you wish to return, and the reason for return
  3. Receive authorization: We will review your request and provide a Return Authorization (RA) number if approved
  4. Package items: Securely package the items in their original packaging with all tags and accessories
  5. Ship return: Send the package to the address provided in your return instructions, including the RA number
  6. Confirmation: We will notify you once we receive and inspect your return

Please allow 2-3 business days for return authorization processing. Returns without an RA number may be delayed or refused.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized products designed specifically for you
  • Items that have been installed, cut, altered, or modified
  • Products that have been used, worn, or damaged by the customer
  • Items returned after the 30-day return period
  • Products without original packaging, tags, or documentation
  • Items purchased from clearance or final sale sections (if clearly marked)
  • Gift cards and digital products

Exceptions may be made for defective items or shipping errors, subject to our discretion and verification.

General Legal Requirements

This return policy complies with applicable consumer protection laws. Your statutory rights are not affected by this policy. In jurisdictions where additional consumer rights apply, those rights take precedence.

You may have additional rights under local consumer protection laws, including:

  • Right to cancel orders within a specified cooling-off period (where applicable)
  • Right to return defective products regardless of return timeframe
  • Right to receive a refund for products that do not conform to the contract
  • Right to repair or replacement of defective items

We comply with all applicable laws and regulations regarding returns, refunds, and consumer rights in the jurisdictions where we operate.

Order Cancellation Policy

You may cancel your order under the following circumstances:

  • Before shipment: Orders can be cancelled free of charge if cancellation is requested before the order is processed and shipped
  • After shipment: Once an order has been shipped, it cannot be cancelled but may be returned following our return policy
  • Custom orders: Custom-made items cannot be cancelled once production has begun
  • Cancellation request: Contact us immediately at clientsY3mxs9K1m to request cancellation

Cancelled orders will be refunded to the original payment method within 5-10 business days. If the order has already been shipped, you will need to follow the return process instead.

Refund Procedure

Refunds are processed as follows:

  1. Inspection: Upon receipt, we inspect returned items to ensure they meet return conditions
  2. Approval: If items are approved, we process the refund within 2-3 business days
  3. Processing time: Refunds are issued to the original payment method within 5-10 business days after approval
  4. Notification: You will receive email confirmation when the refund is processed
  5. Bank processing: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account

Refund amounts include:

  • Full product price for eligible returns
  • Original shipping costs only if the return is due to our error, defect, or wrong item
  • Return shipping costs only if we are responsible for the return

Refunds do not include:

  • Original shipping costs for standard returns
  • Return shipping costs paid by the customer
  • Any restocking fees (if applicable)

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item following our return process and place a new order for the desired curtains or textile decor item.

Damaged or Defective Items

If you receive damaged or defective curtains or textile products:

  • Contact us immediately at clientsY3mxs9K1m within 48 hours of delivery
  • Provide photos clearly showing the damage or defect
  • Include your order number and a description of the issue
  • We will arrange for a replacement or full refund, including return shipping costs
  • You may keep the damaged item until a replacement is received (if applicable)

We will resolve defective item issues promptly and at no cost to you, including covering all shipping expenses.

Contact Information

For questions, concerns, or assistance with returns, refunds, or cancellations, please contact us:

We aim to respond to all return inquiries within 1-2 business days. For urgent matters regarding damaged or defective items, please indicate "URGENT" in your subject line.